Two credit unions implement the enhanced digital banking platform to deliver intuitive member experiences
TROY, Mich., August 14, 2024 – Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, today announced that Long Beach, Calif.-based ILWU Federal Credit Union (‘ILWU’) and Centennial, Colo.-based Columbine Federal Credit Union (‘Columbine FCU’) are now live on its enhanced Thoughtful BankingÒ platform. This cutting-edge platform offers the credit unions a streamlined interface with intuitive navigation capabilities.
Thoughtful Banking delivers a mobile-optimized user experience with mirrored features across online and mobile banking. Members using the upgraded platform are able to modify account information and access banking features with ease, which enables greater self-service and reduces customer service calls for the credit union teams. Mahalo also empowers the credit unions and their members with several platform customization options, including menu tile re-organization, left- or right-hand modes, and colorblindness views that optimize the digital experience for each user’s needs.
“Conversions can often be a challenging endeavor, but the dedicated support we received during the process made everything incredibly smooth,” said Rod Jacobs, VP of Technology with ILWU. “Mahalo’s team was readily available to us during the entire conversion; we felt confident in their ability to tackle any issue that might arise. The Mahalo team is clearly passionate about the product and ensuring an exceptional customer experience, which truly sets them apart from other providers.”
Austin Dore, IT Supervisor at Columbine FCU added, “Throughout the implementation process, Mahalo’s team was highly responsive and offered exemplary service to ensure our needs were always met. They were proactive in addressing any concerns and went above and beyond to provide us with the necessary support. Our members have found the new features are easy to access and platform navigation is straightforward, making their banking experience more convenient and efficient.”
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Mahalo's Thoughtful Banking platform stands out in the industry as the first and only digital banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members, accommodating their unique needs. The platform also offers Credential Assurance Technology (CAT) that prevents credential stuffing attacks and offers vital cybersecurity support for credit unions and their members.
We are incredibly proud of the successful collaboration with ILWU Federal Credit Union and Columbine Federal Credit Union in bringing our enhanced Thoughtful Banking platform to life," said Denny Howell, COO of Mahalo Banking. "Their commitment and dedication throughout the implementation process have been remarkable. ILWU and Columbine FCU's forward-thinking approach and unwavering focus on delivering an exceptional banking experience for their members exemplify the spirit of innovation and partnership. We look forward to continuing our strong relationship and supporting their ongoing success.”
About Columbine FCU
Founded in 1957, Columbine Federal Credit Union is a member-owned financial cooperative serving over 8,000 members with offices in Centennial and Denver, Colo. With over 65 years of experience, Columbine FCU offers a comprehensive range of financial services, from savings and checking accounts to loans and online banking. As a not-for-profit organization, the credit union focuses on personalized service, competitive products, and community involvement. Learn more by visiting columbinefcu.org.
About ILWU FCU
ILWU Federal Credit Union, established in 1954 by Local 13 members, has grown from a small operation serving longshoremen to a robust financial institution supporting I.L.W.U. members across California, Hawaii, and Alaska. With a rich history of expansion, including becoming federally chartered in 2019, ILWU FCU now serves over 26,000 members with assets exceeding $478 million. Today, the credit union continues to offer competitive rates, enhanced services, and tailored products designed exclusively for I.L.W.U. members and their families. Learn more by visiting ilwucu.org.
About Mahalo
Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.
For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.